FAQ

Tip is not included and it's usually around 15-20%. 

For one-time services we bring all the rest of the supplies we will need for the cleaning. For weekly, bi-weekly, and monthly cleanings you will also provide the Window cleaner, soft-scrub/bleach, all-purpose cleaner and floor cleaning supplies. 

You will have to provide us a vacuum cleaner, paper towels (minimum 4), broom, garbage bag, and in some incidences you will need to provide us with a stepladder/step-stool.

All of our Crew member(s) will provide the greatest care to your home; however, should damage or breakage occur, we will have the item repaired or replaced if it cannot be repaired Your Crew member(s) is personally responsible for damages up to $500. The OCD Cleaning Crew LLC does carry liability insurance, and is not bonded.

You can be home but we recommend if you are please stay out of the room where your Crew member(s) are currently working. We are there to do our job and it makes it stressful for us if we have to minimize the noise around because you’re in a zoom meeting or can't vacuum because you’re on the phone.
Most of our clients prefer to give us a copy of the key or leave one with the doorman.
We can also meet you before you leave for work and then slide the key under the door when finished (if you don’t have a self-locking door).

Yes, for weekly/biweekly/monthly cleans you will be assigned your own Personal OCD Crew member(s). If he/she is not available due to illness or vacation then we will notify you and you will have the option to skip, reschedule or have us send a different Crew member(s).
You can always ask to switch your Crew member(s) if you don’t like the work he/she does. Different people have different expectations and every Crew member(s) has their own unique style of cleaning so do not hesitate to try different Crew member(s) till you find the right one!

We ask that you take a few minutes to pick up personal clothing, toys and other household items. The fewer items your Crew member(s) has to pick up, the more she can concentrate on actual cleaning. If we find that we spend a lot of time decluttering your home each time then we will contact you to ask you to start preparing for your visits or raise your rate accordingly. It’s totally fine if you don’t have time to pick up clutter, we just need to charge extra for the time we spend doing it for you.

You do not pay us directly. You will pay the Crew member(s) directly. You can leave your payment on the kitchen counter for our crew member(s). Cash, Check, Venmo and Zelle. Do not leave it with doormen. Details will be given at the time of confirmation. Payment is due on the day of your scheduled cleaning service.

If it is necessary to cancel/skip your scheduled cleaning, we require a 24-hour notification. If we receive your notice less than 24 hours or we cannot get access to your home then we will charge a $70 late fee or a lockout fee equal to your cleaning fee.
Please be sure to submit in writing (via email) any termination of regularly scheduled cleanings.
Please do not inform your crew member(s) directly of any changes to your schedule. This must be done directly with management.

No, we do not currently accept credit cards.

Please email us within 24hrs if you are not entirely happy with the service. We’ll find a way to fix it and or find another Crew member(s) in the area for a re-clean to make sure you end up receiving the service we promised as soon as possible.